Contact us any time at our toll-free number: 877-261-8911
Insurance coverage for medical transport varies based on the insurance provider. A hospital discharge may be covered with a PCS/Medical Necessity. Contact our dispatch team (919-261-8911) or billing office with any questions regarding insurance coverage for your transport.
With a signed PCS/Medical necessity, Medicare/Medicaid will cover most medical transports including healthcare facility admissions and discharges. Medicare does not cover billing for medical appointments.
For a private pay, the only payment options are by credit card or cash. Cash may be given when the ambulance crew arrives on scene, in the full amount quoted when you scheduled the transport. A credit card may be given over the phone to dispatch prior the time of transport.
• As wonderful as furry companions can be, North State Medical Transport does not allow pets to ride along during transport. Certified service animals are the exception to this policy (documentation must be provided)
Yes, North State Medical Transport does allow for one family member to ride along during the transport of the patient. The rider must sign a Rider Release Liability form in order to ride. Riders will be asked to ride in the front seat for safety and comfort purposes during the transport.
Patients may have two articles of belongings when they are being transported. A wheelchair may be brought, as long as it is disclosed while the transport is being arranged. If one is not disclosed, our crews will not be able to transport the wheelchair.
Our dispatch team will speak with the individual setting up the transport, and determine the level of service required, and then verbally set the determined mileage of the transport. Our dispatchers will use company pricing guidelines to then determine the total cost.
NSMT is a non-emergent medical transport company. For any patients in acute distress or having an emergency, please dial 911.
Our maximum weight capabilities is 550 lbs. Any patient over 500 lbs will have to be evaluated on a case by case basis with management approval.
Dispatch will ask for patient demographics, pickup and destination address, as well as pertinent patient information.
A Physician Certified Statement is a legal document signed by a medical professional stating that a patient can only be transport medically due to various medical reasons. We need a signed copy for EVERY transport that we do.
North State Medical Transport is a 24/7, year round service. We are happy to help you at any time of day during the year!
Please contact our Director of Business Development Carlie Coward, for any questions regarding a contract with your facility.
All of our staff are NC Certified, licensed EMT-B and Paramedics who hold current CPR certifications. We also offer in-house trainings for continuing education, special event standby and trauma, ALS assistance training, and ambulance operations.